1. Standard Order Cancellations
We understand that design plans and needs can change. For all standard catalog furniture and home decor items:
- You may cancel your order within 24 hours of order placement for a 100% full refund with zero cancellation fees.
- To cancel within this window, email us promptly at support@woodwolff.com with your Order ID or reach out through our Contact page.
2. Orders In-Transit or Dispatched
Once an order has been packaged and handed over to our logistics partner (tracking number issued):
- In-transit orders cannot be canceled while en route.
- You may receive the parcel upon arrival and request a return under our Return & Refund Policy if eligible.
- Refusing delivery at the doorstep without prior authorization may result in round-trip logistics and return handling costs being deducted from your final refund.
3. Cancellations for Custom & Made-to-Order Pieces
Custom furniture requires bespoke lumber selection, personalized cutting, and dedicated artisan allocation immediately following order confirmation:
- Within 24 Hours of Confirmation: Full 100% refund without deduction.
- Between 24 to 48 Hours: Cancellations requested during this period are subject to a 20% material allocation fee.
- After 48 Hours (Production Commenced): Once timber shaping, joinery crafting, or custom finishing has started, custom orders cannot be canceled or refunded. Please refer to our Custom Order Policy for details.
4. Cancellations Initiated by Woodwolf
Under rare circumstances, Woodwolf reserves the right to cancel an order due to:
- Inability to meet our rigorous quality control benchmarks prior to dispatch.
- Delivery location falling outside serviceable domestic logistics corridors.
- Incomplete payment verification or security flags raised by payment gateways.
In any such event, you will be notified immediately via email/SMS and a full 100% refund will be issued to your original payment method.
5. Refund Processing Timelines
- Approved cancellations are initiated within 24–48 hours by our billing team.
- The refunded amount will reflect in your original payment source (Credit/Debit Card, Net Banking, or UPI) within 5–7 business days, in accordance with your financial institution's settlement schedule.