1. Introduction

Welcome to Woodwolf ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, place an order, contact us, or use our services. By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Shipping Address
• Billing Address
• GST Number (if applicable)
• Company Name (if applicable)

Payment Information

We do not store your debit card, credit card, UPI PIN, or banking credentials. Payments are securely processed through trusted third-party payment gateways.

Order Information

• Products ordered
• Order history
• Delivery status
• Returns or replacement requests

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time spent on pages
• Cookies and analytics information

3. Why We Collect Your Information

We use your information to:

• Process your orders
• Deliver products
• Provide customer support
• Send order updates
• Process replacements
• Improve our website
• Prevent fraud
• Comply with applicable laws
• Maintain transaction records

4. Cookies

We use cookies to:

• Remember your preferences
• Improve website performance
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We only share information when necessary. Your information may be shared with:

• Courier partners
• Payment gateway providers
• Technology service providers
• ERP and order management systems
• Government authorities when legally required

We never sell your personal information.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration

While we take reasonable measures to protect your data, no method of internet transmission is completely secure.

7. Data Retention

We retain personal information only for as long as necessary:

• To fulfill orders
• To comply with tax and accounting laws
• To resolve disputes
• To meet legal obligations

8. Your Rights

Subject to applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you may request to:

• Access your information
• Correct inaccurate information
• Update your information
• Delete your information where legally permissible
• Withdraw consent where applicable

Certain information may be retained where required by law.

9. Children's Privacy

Our website is intended for users above 18 years of age. We do not knowingly collect personal information from children.

10. Third-Party Services

Our website may use services provided by third parties including:

• Payment gateways
• Shipping providers
• Analytics services
• Social media integrations

These services have their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12. Contact Us

For any privacy-related questions or requests, please contact us using the contact information available on our website.