1. Introduction
Welcome to Woodwolf ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, place an order, contact us, or use our services. By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Shipping Address
- Billing Address
- GST Number (if applicable)
- Company Name (if applicable)
Payment Information
We do not store your debit card, credit card, UPI PIN, or banking credentials. Payments are securely processed through trusted third-party payment gateways.
Order Information
- Products ordered
- Order history
- Delivery status
- Returns or replacement requests
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time spent on pages
- Cookies and analytics information
3. Why We Collect Your Information
We use your information to:
- Process your orders
- Deliver products
- Provide customer support
- Send order updates
- Process replacements
- Improve our website
- Prevent fraud
- Comply with applicable laws
- Maintain transaction records
4. Cookies
We use cookies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
5. Sharing Your Information
We only share information when necessary. Your information may be shared with:
- Courier partners
- Payment gateway providers
- Technology service providers
- ERP and order management systems
- Government authorities when legally required
We never sell your personal information.
6. Data Security
We implement appropriate technical and organizational safeguards to protect your information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
While we take reasonable measures to protect your data, no method of internet transmission is completely secure.
7. Data Retention
We retain personal information only for as long as necessary:
- To fulfill orders
- To comply with tax and accounting laws
- To resolve disputes
- To meet legal obligations
8. Your Rights
Subject to applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you may request to:
- Access your information
- Correct inaccurate information
- Update your information
- Delete your information where legally permissible
- Withdraw consent where applicable
Certain information may be retained where required by law.
9. Children's Privacy
Our website is intended for users above 18 years of age. We do not knowingly collect personal information from children.
10. Third-Party Services
Our website may use services provided by third parties including:
- Payment gateways
- Shipping providers
- Analytics services
- Social media integrations
These services have their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
12. Contact Us
For any privacy-related questions or requests, please contact us using the contact information available on our website.