1. Return Policy
We want you to be completely satisfied with your Woodwolf furniture. You may request a return within 7 days of delivery under the following conditions:
- The product is damaged or defective upon arrival.
- The wrong product was delivered.
- The product must be unused, uninstalled, and in its original packaging.
2. Non-Returnable Items
- Custom-made or personalized furniture.
- Products damaged due to misuse, improper installation, or normal wear and tear.
- Clearance or sale items (unless defective).
3. Return Process
- Contact our customer support team within 48 hours of delivery with your order ID and photos of the issue.
- Once approved, we will arrange a reverse pickup.
- Ensure the item is securely packed in its original packaging.
4. Refund Policy
- Refunds will be initiated after the returned product is received and inspected at our facility.
- Approved refunds will be credited to the original payment method within 5-7 business days.
- Shipping charges (if any) are non-refundable.
5. Cancellations
You can cancel your order within 24 hours of placement for a full refund. Once the order is processed or shipped, cancellations are not permitted.